If your loan is transferred without your consent, if you’re moved to a new servicer, or if you suspect your federal protections are being removed or undermined—we want you to report it.

Not just to us—but to the agencies, ombudsmen, and watchdogs who are supposed to be protecting you.

• Your loan was transferred to a private lender or servicer
• You received unclear or suspicious communication about your loan
• You’ve been blocked from IDR, forgiveness, or PSLF
• You were told something by a servicer that contradicts your federal loan rights
• You’ve experienced harassment, misinformation, or abusive collection tactics
• You were told the Department of Education no longer exists or no longer services your loan

If you're in dispute with your loan servicer:

Federal Student Aid Ombudsman Group

Online complaint: https://studentaid.gov/feedback-ombudsman

📞 1-877-557-2575

If your servicer misled or mistreated you:

File a complaint: https://www.consumerfinance.gov/complaint

They’re legally required to respond.

We recommend contacting those already fighting for borrower protections:

Find your state Senator: https://www.congress.gov/members/find-your-member

Find your local House representative: https://www.house.gov/representatives/find-your-representative